support

FAQ - Troubleshooting

Using Bridgemates with ACBLscore
The keyboard is not working within ACBLscore.
There are no scores being posted in ACBLscore.
How can a movement be changed after a game is set up?
How do you delete/correct an incorrect player name?
What if we get more tables than we have Bridgemates?
How are member numbers entered when there is a phantom pair?
With a Bump Movement how is the Rover pair info entered?
Unable Post Scores - and/or - Cannot Retrieve Names
Pairs sit the wrong direction
ACBLscore reports "Remote is already active" or "Bridgemate Control is already running".

Bridgemate Operation (Table unit - "Remote")
During a game - Bridgemates show "System not activated" and/or "Failed to send, retry?"
Bridgemate units are not set for the correct Round/Boards.
How can you re-enter incorrect or missing player numbers?
What is the best way to store Bridgemates.
Clearing Bridgemates still active in a previous game.
Player logs Bridgemate on as the wrong table.
When first trying to log in at a table, a Bridgemate Pro shows "SYSTEM NOT ACTIVATED."
The Bridgemate Pro screen display is dim and/or hard to read.
There is a rattling sound from inside the Bridgemate Pro.
The Bridgemate Pro screen or keyboard has sunk into the casing.
Bridgemate II shows "Press OK to test LCD" on screen.

Bridgemate Control Software (BCS) and Servers
BCS shows the Bridgemate II USB server is "Not connected."
BCS shows the Bridgemate Pro serial server is "Not connected."
USB Server LED's and Switch
Recommended setup procedure for Bridgemate Pro serial server
Close a round(s) - force all Bridgemates to start at Round "x".
Recovering a server when game information has been lost.
How can I determine the strength of the batteries in a server.
Can we leave the server connected to the PC between games?
A game has been started from ACBLscore, but the Bridgemate icon disappears when you try to open BCS.

Cautions
Creating a game with the same name
"Kill"ing or deleting a Section in ACBLscore
Renaming a game file
Editing a previous game
Using EDMOV during a game
Restarting BCS when a game is in progress
Reducing the number of rounds to be played
Using Names display at Tournaments

See User Guides for detailed information pages:

  • Names Display at Tables
  • Pseudo Numbers & Player Report
  • Team Games using Bridgemates
  • Use Pro and II Together
  • During a game:  Program Shutdown - Power Outage - Change PC


  • You may wish to print this page
    Please use Internet Explorer in order to print the entire FAQ's.

    Using Bridgemates with ACBLscore.

    The keyboard is not working within ACBLscore.
    This happens at the start of a game - after using BMS to start Bridgemate Control Software (BCS).  The BCS screen has been minimized, but "keyboard control" hasn't transferred back to ACBLscore.  To "re-activate" the keyboard within ACBLscore, move the mouse cursor to any place on the screen (away from the upper-right ) - then "left click."

    There are no scores being posted in ACBLscore.
    When using BMP (Bridgemate Post) [or Ctl-P] - the screen note shows no scores were posted, but there are scores that should be available.  It is possible the .bws (results) file hasn't been updated from the Server.
  • Verify the Bridgemate Server is "Connected" [BCS screen - upper left].
  • In BCS, go to: Server - Show Tables - select a table and click on Show scores.  In the very rare event there are scores recorded in the server but not showing on the BCS screen, you can forcibly retrieve scores and write them into the .bws (results) file.  With for 1-or-more tables highlighted, click on "Retrieve scores."  Scores from the Server will now be read and recorded in the results file and should now be available for posting into ACBLscore.
  • If the server is "Not connected," see the Bridgemate Control Software questions.

    Alternatively, if the PC has gone into Standby or Hibernation, ACBLscore will often no longer post scores.  When this occurs, shut down all the software and reboot the computer.  Then start ACBLscore and go to the in-progress game.  Start BCS using the BMR command.

  • How can a movement be changed after a game is set up?
    Generally movement changes can be made easily before the end of the first round.  In ACBLscore, key F9 → 5 Change movement parameters and enter new info.  ACBLscore will automatically update BCS with the new movement data.  Unless the pairs and/or boards were moved to different tables, player numbers already entered are usually correct - but should be verified.

    When a movement change is being made during Round 2 - or later - be sure to post all scores into ACBLscore before using F9 → 5 Change movement parameters.

    How do you delete/correct incorrect or missing player name(s)?
    After member numbers have been read into ACBLscore, use F3=Names to verify the entered names.  Missing names may be entered normally after keying F6=Begin Sequential Entry and moving through the list.  Occasionally, there may be a pair with a single, incorrect player name shown!  You will be unable to enter the incorrect-player name field using the mouse; use the up-arrow key to move into the field - and then F5: Delete Player to delete the name.  The correct player name can then be entered normally.

    If players names are being displayed on Bridgemates II, you can go to the BCS "Players" tab and enter the correct player number(s); the player name will then appear in the right column.  If a player does not have a number, enter his/her name in the right column.  This will correct the name display on the Bridgemates.  To correct the names(s) in ACBLscore, follow the procedure in the previous paragraph, or delete the incorrect names and use F11 → BMN (to post the correct name(s).

    What if we get more tables than we have Bridgemates?
    Enter the full movement (i.e., actual number of tables) in ACBLscore and put out as many Bridgemates as you have.  For those table(s) without Bridgemates, have the players record the results on a paper tally.  The results are then entered manually in ACBLscore using F10 - Display a Board or F2 - Scores which displays the "oldest" round with missing scores.

    How are member numbers entered when there is a phantom pair?
    When there is a phantom pair, set up the game as full tables, i.e., without the phantom pair.  There will be a Bridgemate terminal configured for the "first sit-out table."  As early as poisslbe in the first-round, the sit-out pair should activate the Bridgemate at the sit-out table and enter their numbers as appropriate for N/S or E/W.  During the first round - after the sit-out pair has entered their member numbers - reconfigure the game (in ACBLscore) to the actual 1/2 table movement; use F9 → 5 Change movement parameters.

    Detailed instructions are available at Names Display at Table.

    With a Bump Movement how is the Rover pair info entered?
    With a Rover (Bump) movement, there is no, single, sit-out table.  Accordingly, there is no Bridgemate terminal assigned to a "sit-out table."  You can, however, create a "table" for the Rover pair by setting up the game initially as if it has an "extra" table.  As early as poisslbe in the first-round, the Rover pair should activate the Bridgemate at the "extra" table and enter their numbers as appropriate for N/S or E/W.  During the first round - after the Rover pair has entered their member numbers - go to ACBLscore and post the names using F11 → BMP.  After the Rover names are in the ACBLscore database (F3), reconfigure the game (in ACBLscore) to the actual Rover table movement; use F9 → 5 Change movement parameters.

    Detailed instructions are available at Names Display at Table.

    Unable Post Scores - and/or - Cannot Retrieve Names
  • Has the Bridgemate System been activated from ACBLscore - using F11 → BMS?  If not, start the Bridgemate system.
  • Look at the BCS screen.  If the server "Not connected," see the FAQ under Bridgemate Control Software.

  • Pairs sit the wrong direction
    When pairs sit the wrong direction, scores must be posted into ACBLscore first.  Then, to make the change:
  • F11 → EDMOV → 2 Display or change movement9 Edit one cell.
  • Select the Round and Table and answer "N" to Partial round adjustment (Y/N).
  • Enter the "new" N/S and E/W pair numbers and confirm the first board played in the round.
  • After the change has been made, press ESC and then 6 Save and exit.

    Note:  The EDMOV change should be made only at the end of the game (after the errant table has finished all of their boards), or "between rounds" for that table, e.g., after the table has entered the last result - in any subsequent round - and before entering a board in the next round.  If the EDMOV change is made "during a round for that table," the ACBLscore "update" will reset their Bridgemate to the beginning of the round.  If this happens, it will be necessary to put in a "pass" or a "0" for boards already recorded in the round.

  • ACBLscore reports "Remote is already active" or "Bridgemate Control is already running".
    Click on the Bridgemate Icon at the bottom of the PC screen and then close BCS.  Sometimes Windows® will report that BCS is running but the BCS icon is not visible.  If this is the case, use Windows® Task Manager to "find and close" BCS.
  • Press CTRL-ALT-DEL (and - if there is a second screen - select Start Task Manager )
  • Click on the "Applications" tab.
  • Highlight Bridgemate® Control Software and click on End Task.
  • If BCS is not shown on the "Applications" tab, click on the "Processes" tab.
  • If you see "BMPro.exe" in the Image Name column, click on it and click the End Process button.
  • As a "last resort," close all programs and reboot the PC.

  • Bridgemate Operation (Table unit - "Remote")

    During a game - Bridgemates show "System not activated" and/or "Failed to send, retry?"
    If BCS shows "Not connected," follow see the FAQ under Bridgemate Control Software.  When BCS shows "Connected," and Bridgemates still are not working, follow these steps in BCS:
  • Server → Show tables  [This will display the tables and scores actually in the server’s active memory.]
          -  If all of the tables are shown – with appropriate red & green lights – highlight a table and "Show scores."
          -  If the correct round and board info for the table is shown, along with actual scores already recorded, look elsewhere.
          -  If there are no tables shown, or the round and board info is incorrect for the game in progress, the server has lost the game data.  Go to the next step.
  • Session → Synchronize / recover → "Recovery" tab → "Recover server" → "Yes" on next 2 screens → type number shown and click "OK."
  • The movement along with all of the results previously recorded in the "Results" (.bws) file will now be loaded into the server.
  • The server will now be at the point where it was when BCS lost contact with the server, i.e., when the server was corrupted.
  • Bridgemates may now be activated; they will be "reset" to the place (in time) where BCS stopped recording information from the server.  It may be necessary to "re-enter" some scores, depending on what may have caused the problem and how long it lasted before the "recovery."
              Whenever Bridgemates are still working, DO NOT use the Recovery procedure.
  • Bridgemate units are not set for the correct Round/Boards.
    This may happen when it has been necessary to change a movement - after the game has started, i.e., new pairs arrive or a pair's partner is missing - and the update from ACBLscore hasn't worked.  The server information needs to be updated from the database file.  In BCS:  SessionSynchronize / recoverRecovery tab and then click button.  Answer "Yes" to the next 2 screens and enter the number shown.  This procedure loads the board information from the "results" (.bws) file into the server.

    Depanding on the actual conditon, an alternative that may work is to use the TD key (Pro) or TD MEUN (II) → enter PIN code.  Reset Bridgemate "0" → OK.  Remove the TD key (Pro) and reawaken the Bridgemate or press BACK (II).  It should now display the correct round and board.

    How can you re-enter incorrect or missing player numbers?
    If the Bridgemate member-number screen is still visible, press Cancel to erase one or more member numbers and enter the correct number(s).  If the numbers have already been accepted, corrections can be made on the BCS screen ("Players" tab) and/or "manually" in ACBLscore.  It should be noted that with Bridgemates II - when players press OK after the member numbers have been entered - a name-confirmation screen will display.  If the names are all correct, press OK; otherwise, press Cancel to return to the member-number screen and make the necessary correction(s).

    When the incorrect number(s) are recognized before play starts, corrections can be made at the table:

    Bridgemate Pro & II
  • In BCS highlight the “errant” table in the lower left area of the screen.
  • Click on the table and click on “Remove from server;” close the confirmation screen.
  • Click on the table again and click on “Add to server” this time; close the confirmation screen.
  • When the players try to do something on the Bridgemate, it will reset itself to the Bridgemate Pro or II screen.
  • The table may now be logged on and player numbers entered normally.

  • Bridgemate II (recommended)
  • Take another Bridgemate II and log it on as that table.
  • Press OK to confirm you want to take over the table that has already logged on.
  • Enter your TD Pin Code (when prompted).
  • On the confirming take-over screen, press “ERASE.”
  • This erases everything entered by the original Bridgemate and prompts players for their numbers, again.

  • What is the best way to store Bridgemates?
    Bridgemates should be stacked feet over the keys and top to bottom - or individually, e.g., not touching anything, (otherwise, there is the risk that a key will remain depressed and that the batteries will drain.)  Bridgemate travel/storage cases are designed for the Bridgemates to stand up (alternating 'top' to 'bottom') with the feet of one unit over the keyboard of the next.  It is also a convenient way to transport the units.

    Clearing Bridgemates still active in a previous game.
    Sometimes when a game is not completed normally, one-or-more Bridgemates will still be active a some point within the previous game.  The Bridgemates will normally reset themselves when a new game is started and North tries to enter information.  However, this can be confusing to players, so you may wish to reset each Bridgemate so that it will start normally.

    Bridgemate II
  • With the Bridgemate screen displaying Board/Contr/Result:
  • Press the Bridgemate II TDMENU button (above the ♣ key).
  • Press RESET on the screen lower right (above the NT key).
  • Press OK - the screen should return to the Bridgemate II opening screen.
  • If "Failed to send, retry?" appears, press the CANCEL key to go to the Bridgemate II opening display.

    Bridgemate Pro
  • With the Bridgemate screen displaying Board/Contr or Result:
  • Insert the TD Key.
  • Press "0" (zero).
  • Press OK to confirm the reset.
  • If "Failed to send, retry?" appears, press the CANCEL key to go to the Bridgemate Pro v2.3.2a screen.

  • Player logs Bridgemate on as the wrong table.
    When another Bridgemate has inadvertently logged on as your table, the Bridgemate Pro will display "SYSTEM NOT ACTIVATED" and the Bridgemate II will display "TABLE STARTED BY ANOTHER BRIDGEMATE PROCEED as xx." Often, the condition usually isn't reported until after players (at the wrong table) have entered their player numbers.  There are several ways to correct this situation, but they all involve checking the player names at both the correct table and at the errant table to be sure ACBLscore has the correct player names for all tables.  The following describes some of the "simpler" solutions.

    When reported by the table that has logged on incorrectly.
  • Use the TD Key or TD Menu and reset the Bridgemate.
  • Have them log on as the correct table.
  • Alternatively, take the Bridgemate to the table they logged on as and bring that Bridgemate to the errant table.

    When reported by the correct table that cannot log on:
  • Bridgemate II:
       -  Press OK to "Proceed as Section/Table" → enter the TD Pin code.
       -  Press the Erase key to erase the player numbers and any results already entered by the errant table
       -  This Bridgemate may now be logged on as the correct table.  Player numbers may be entered normally.
       -  The errant table will see a message "Another Bridgemate has taken over."  That table can now log on as their correct table.
  • Bridgemate Pro:
       -  If you can identify the errant table, just exchange Bridgemates between the two tables.
       -  If not:  Take the Bridgemate with you to the PC and view the BCS screen.
           *  Go to:  Server → Show all Tables.
           *  The correct table should have a green dot.
           *  Highlight the table and click on "Log off table(s)"
       -  Immediately log on the Bridgemate to the correct table.
       -  Try and identify the errant table - or wait for someone to report their Bridgemate is not working.
       -  When the errant Bridgemate is located, use the TD Key to reset their Bridgemate.
  • When first trying to log in at a table, a Bridgemate Pro shows "SYSTEM NOT ACTIVATED."
    If other Bridgemates are working, another table has incorrectly logged on as the Section/table where the Bridgemate shows "SYSTEM NOT ACTIVATED."   This can be confirmed on the BCS screen - lower left.  If there are some red and green dots, check that the Section/table (that can't log in) is green - showing that another table has incorrectly logged in as the Section/table in question.
    • If you can identify the errant table, just exchange Bridgemates between the two tables.
    • If not:  Take the Bridgemate with you to the PC and view the BCS screen.
    • Procedure one:  When player numbers have not been entered by the incorrect table.
      • Go to:  Server → Show all Tables.
      • The correct table should have a green dot.
      • Highlight the table and click on "Log off table(s)"
      • Immediately log in the Bridgemate to the correct table.
    • Procedure two:  When players have already entered their player numbers.
      • In the lower left of the BCS screen, the correct table should have a green dot.
      • Right click on the Section/table that has been incorrectly logged on by another table.
      • Click on "Remove from server" and then close the report screen.
      • Right click on the same Section/table - again.
      • This time, click on "Add to server" and close the report screen.
      • Immediately log in the Bridgemate to the correct table.
    • Try and identify the errant table - or wait for someone to report their Bridgemate is not working.
    • When the errant Bridgemate is located, use the TD Key to reset the Bridgemate.

    The Bridgemate Pro screen display is dim and/or hard to read.
    If there are batteries in the unit, the contrast needs to be adjusted.  When "Bridgemate Pro" is visible on the screen, use the "+" or "-" keys to adjust the display.  Alternatively, the TD Key may be used.  When "TD Menu" is visible on the screen, the "+" or "-" keys may be used to make changes.  If the Bridgemates have been kept in a cold place, the contrast may need a lot of adjusting.

    The Bridgemate Pro status can be checked in BCS: select ToolsBridgemateBridgemate Analysis and follow the on-screen instructions.  This information may help identify the Bridgemate's status so you can condition the Bridgemate Pro to the proper screen display where the "+" and "-" keys are effective.  If a number is displayed, it will be necessary to reload the Bridgemate firmware.

    It is also possible that the Bridgemate Pro will need to be reprogrammed.

    There is a rattling sound from inside the Bridgemate Pro.
    The rattling noise is usually caused by solidified glue which has been dislodged.  The glue is designed to provide extra strength to hold the keyboard and screen in place.  It is harmless but can be removed - if you wish.  
  • Remove the four rubber feet on the back of the Bridgemate.
  • Unscrew the four screws.
  • Disengage the top half from the bottom half of the casing.  Proceed carefully to prevent damage to the internal wiring.
  • Let the solidified glue fall out.
  • Reassemble the two halves.
  • Tighten the screws and replace the rubber feet.

  • The Bridgemate Pro screen or keyboard has sunk into the casing.
    Excessive keyboard pressure can cause the Bridgemate Pro keyboard or screen to sink into the casing.  This can be rectified easily.  Follow the instructions above to open the Bridgemate case.  When the case is open, press the board(s) back into place using the clips built into the case.

    Bridgemate II shows "Press OK to test LCD".
    This test is part of the Bridgemate internal test mode.  To exit this test mode, press the following keys - in this order.
  • 2
  • 5
  • NT
  • Diamond

  • The Bridgemate will now return to its normal operating mode.

    Bridgemate Control Software (BCS) and Servers


    BCS shows the Bridgemate II USB server is "Not connected."
    After the initial "BMS" start up - Bridgemates still show "System not Activated.":
  • Verify the server shows 2 green lights – and that it is securely connected to the PC.
  • Close Bridgemate Control Software (BCS) and use BMS to restart the game from ACBLscore.
  • If BCS still shows "Not connected," remove USB connection to the PC (or server).  Listen for the Windows confirming tone.
  • Replace the USB connection.  Listen for the Windows confirming tone.
  • Wait for 60 to 90 seconds to see if BCS will now show "Connected."
  • If BCS still shows "Not connected," completely shut down the PC.  The 2 green lights on the server should go out.
  • Restart the PC; reopen ACBLscore to the game file; restart BCS using F11 → BMS.
         Note:  If the PC speakers are working and there are no "connection tones," other actions may be required.

    During a game – Players are using Bridgemates.
  • Remove USB connection to the PC (or server).  Listen for the Windows confirming tone.
  • Replace the USB connection.  Listen for the Windows confirming tone.
  • Wait for 60 to 90 seconds to see if BCS will now show "Connected."
  • If "Not connected" is still showing, retry the USB connector removal and replacement.
  • If BCS still shows "Not connected," close BCS and use BMR to restart the game from ACBLscore.
  • Note:  Sometimes ACBLscore won't show the BMR command until it actually recognizes that BCS has been stopped.  This can take several minutes.  Often, closing ACBLscore and restarting it followed by opening the game file again will bring the commands back.  When BMR is available, use it to restart BCS.  The screen should now show "Connected."
  • As a "last resort."
          -  Close all programs and reboot the PC.
          -  Restart ACBLscore and go to the game file.
          -  Use F11 → BMR to start BCS.

    Note:   When BCS shows "Connected" again, it will immediately query the server and retrieve all of the results that were recorded during the time it was "not connected."  These results will be written into the "results" (.bws) file and be available for posting into ACBLscore.  BCS will then resume its interrogation of the server once a second and retrieval of any new results.

    During a game – Bridgemates have stopped working
    Please see the first FAQ - "During a game - Bridgemates show 'System not activated' and/or 'Failed to send, retry?'" - in the Bridgemate Operation (Table unit - "Remote") section above.

  • BCS shows the Bridgemate Pro serial server is "Not connected."
    When using the USB-to-serial adapter (dongle) with a serial server, there can be a problem with a USB port.  Also, it should be noted that the the driver is port specific.  Often, plugging the dongle into another USB port will enable BCS to establish a connection to the server.

    Alternatively, it is possible for the serial server firmware to "lockup" (e.g., stop functioning) and no longer communicate with BCS.  This seems to happen when there has been a power anomaly including running on almost drained batteries.  If the serial server LED is green, but BCS shows "Not connected," the server may need to be reset.
  • Disconnect the server from the computer.
  • Remove the power connector.  The LED should change to red - indicating the server is running on battery power.
  • Remove at least one of the batteries.  The LED should now be off.
  • Let the server sit with no power for 30 to 60 seconds.
  • Reconnect the power adapter - leaving the battery(ies) out.  The LED should be green
  • Reconnect the server to PC.
        -  If BCS is still running, wait for a minute or so to see if the server will now become "Connected."
        -  If BCS is not running, it should be started - by itself, or from ACBLscore using BMS.  Verify that the server is now "Connected."
  • Occasionally, however, it may be necessary to leave the server unpowered for 30 minutes or longer!  Then, repeat the applicable steps above.

  • USB Server LED's and Switch
    When a game is in progress, there should always be TWO green LEDs on the top of the server.

    Upper Switch>:  Black
    When the server is running on battery power (USB / battery power LED red), holding this switch down for 3 or 4 seconds will reset the server - erasing all game data and extinguish both LEDs.  Use with caution!

    "USB / battery power" LED:
  •  Green confirms the server is running on USB power from the PC.
  •  Red confirms the server is operating on battery power with game data in its memory.
  •  No light.  There is no USB power and no data in the server memory.

    "Battery status" LED: When server is connected to an active USB port - or there is game data in its memory:
  •  Green = sufficient power available.
  •  Orange = batteries are half full.
  •  Red = batteries have less than 25% power left.
  •  Blinking red = immediate battery replacement needed.
  •  No light.  There are no batteries in the server, or they are completely drained.

    Server disconnect procedure
    When the server is disconnected from the computer during a game or after the game has been completed, the two LEDs will normally remain lighted - confirming there is still movement data in the server.  The red "USB / battery power" LED indicates the server is running on battery power and the "Battery status" LED reflects the strength of the batteries.
    • During a game:
      • As long as Bridgemates are being used and data is being recorded, the USB server will continue to operate on battery power.
      • Normal operation will resume when the server is reconnected to the same PC or a different PC.
    • After a game:  The server will remain active for the period of time (typically 1 hour) specified in the BCS Options: Tools → Options → General → "Autopower-off period."
      • Now that the game is over, the LEDs should be extinguished to "reset" the server and conserve battery power.
      • Disconnect the server from the PC.  The USB / battery power LED will change to red.
      • Press and hold the black switch down for 3 or 4 seconds until both LEDs are extinguished.  This resets the server - erasing all game data.

  • Recommended setup procedure for Bridgemate Pro serial server
    When the Bridgemate Pro serial server is not in use, the power switch should be off, e.g., the O down and the AC power adapter should be disconnected from the server and/or electric power.  The serial server may remain connected to the PC between games, but it should be completely unpowered.

    To start a game:
  • Turn the battery switch on - press the | down.
  • The LED should turn red to confirm batteries are installed.  This is not a battery power-level indicator.
  • If the LED remains unlit, install new batteries.
  • Plug in the AC power adapter.  The LED should turn green
  • If the LED does not change, verify the power adapter is plugged into a working electrical outlet.
  • Connect the server to the PC - if it isn't already.

  • Close a round(s) - force all Bridgemates to start at Round "x".
    There are times when you wish to have Bridgemates disregard their present position (in the play of hands) and start with the next round.  Examples are - due to a late play - players didn't enter their result before moving - there are one-or-more very slow tables and the pairs have been moved before all of the boards from the round were entered into the Bridgemate.  Previous round (or rounds) can be closed:
  • In BCS, go to Session → Close rounds
  • Select the section(s) to be moved to a specific "next" round.
  • Set Close round 1 to "x" (where "x" is the last round to close).  The Bridgemates will start with Round x+1.  For example, if you select Section B to close from round 1 to 3, all of the Section B Bridgemates will now start with round 4.
  • Click on the "Close rounds" button to effect the change.

  • Recovering a server when game information has been lost.
    If the game information has been inadvertently erased (reset) from the server or a new game movement hasn't been activated in the server, it is possible to recover all of the movement data and scores that have been read from the server and saved in the "Results" (.bws) file.  In BCS:
  • Session → Synchronize / recover → "Recovery" tab → "Recover server" → "Yes" on next 2 screens → type number shown and "OK."
  • The movement along with all of the results previously recorded in the "Results" (.bws) file will now be loaded into the server.
  • The server will now be at the point where it was when BCS lost contact with the server, i.e., when the server was erased/reset.
  • Bridgemates may now be activated; they will be "reset" to the place (in time) where BCS stopped recording information from the server - or the beginning of the game.
  • It may be necessary to "re-enter" some scores.

  • How can I determine the strength of the batteries in a server.
    USB Server (Bridgemates II):
  • With BCS running and the USB server connected to the PC, check the "Battery level" line in the upper-left portion of the screen.
  • Also:  When the server is powered via the USB connection to a computer (or the server is disconnected but has game data in memory, i.e., red "USB / battery power" LED), look at the "Battery status" LED.  See the "USB server LEDs and Switch" FAQ above.

    Serial server (Bridgemates Pro)  With BCS running, verify:
       -  There is no active game in progress,
       -  Server is connected to the PC (via the serial connector or the USB-to-serial dongle),
       -  Server is powered by the AC power adapter,
       -  The | side of the battery switch is down (on servers with no switch, insure there are batteries installed),
       -  The "Bridgemate server" (upper left portion of BCS screen) shows "Connected," and,
       -  The "Battery level" line shows "AC mains adapter"
  • When these conditions are satisfied, remove the AC power adapter plug from the top of the serial server.
  • The BCS screen will now show the percent of battery power available on the "Battery level" line.

  • Can we leave the server connected to the PC between games?
    Bridgemate II USB Server
    There is no problem leaving the USB server connected to the PC and powered (from the PC USB port) between games.  It is, however, recommended that the game information be cleared from the server:
       -  To conserve the batteries - since they will be activated should the PC be shut down or become unpowered due to a power outage between games.
       -  When the server is left powered between games:  At the beginning of the next game – if players activate their Bridgemate before a new game has been started – they will be able to log on the Bridgemate (as if it is a new game) but then receive the "End of Session" notice which may be confusing.

    The server may be reset in BCS:  Server → Reset.
    To manually clear the server:
  • Disconnect it from the PC – a red and a green LED should then be displayed.
  • Press and hold the black switch for 3 to 4 seconds – until the LEDs go "out."
  • Reconnect the server to the PC.  Both LEDs will turn green again, but - since there is no game information in the server - the batteries will not be drained if there is a power interruption.

    Bridgemate Pro Serial Server
    There is no problem leaving the serial server connected to the PC, however all power should be removed.
  • Disconnect the AC power adapter plug from the top of the server.
  • Turn the battery switch off (0 down) - or remove at least 1 battery if there is no power switch.
    When the next game is being set up, reverse the procedure.
  • Turn on the battery switch (press the | down) or replace the removed battery(ies).
  • Confirm the LED turns red to confirm there are batteries (with some amount of charge) installed.
  • Plug in the AC power adapter to the top of the server.
  • Confirm the LED turns green showing that AC power is available.

  • A game has been started from ACBLscore, but the Bridgemate icon disappears when you try to open BCS.
    This seems to happen occasionally with BCS v2.5.1.  The BCS icon disappears (i.e., the program shuts down) when you try to open it.  To eliminate this condition, upgrade the BCS software.  See the support section of this Bridgemate.US website.

    There is a quick "work around" should this happen during a game.
  • Open the Bridgemate program by itself:
  • Go to the "START" button (lower left of screen) → All programs → Bridgemate Pro → Bridgemate Control Software.
  • When BCS opens, go to File → Open.
  • Navigate to the C:\ACBLSCOR\GAMEFILE folder and highlight the .bws file for the game in progress.  It will be the ACBLscore gamefile name plus the time-of-day letter (M, A, E, L) with the .bws suffix, e.g., 110402E.bws
  • Click on Open

    Normal operation will resume.  No further action is needed.

  • Cautions


    Creating a game with the same name
    There are two conditions to watch for:
  • A game (that was enabled for wireless scoring) has been killed - perhaps because one-or-more section(s) weren't configured correctly - and a new game is created with the same file name.
       -  When the new game is created, ACBLscore just writes the "new" game information into the already existing .bws file.  Sections that aren't in the new file will still be in the .bws file and will be activated when BCS is started.  Also, if the new configuration of a Section has fewer tables, the original larger movement will be activated in the Bridgemates.
       -  If a game file is is deleted (killed), the associated "results" (.bws) file must also be deleted - using Windows Explorer.
  • A new game is created - but there was a previous game (in the game file location "path" - with the same name.  This is usually associated with tournament play where file names are "day/section(s)", i.e., 25ABC.ACA for an afternoon game on the 25th with Sections A, B and C.  A new 25ABC.ACA file might be created (on the 25th - perhaps several weeks later).
       -  Even though the original 25ABC.ACA game file is no longer in the active gamefile folder, the original .bws file is probably there.  As the new game is created, the new section movement will be written into the existing .bws file.  When BCS is started, it may look correct - if all the sections are larger than the original game - or there will be more tables in one-or-more sections that are now smaller than the original game.  Also, when scores are posted into ACBLscore, they will be from the original game - not from the results entered by players in the current game.

  • "Kill"ing or deleting a Section in ACBLscore
    When one-or-more sections in a game have been "enabled" for wireless scoring, ACBLscore creates the "results" (.bws) file.  Should an enabled section be "killed" or deleted, ACBLscore DOES NOT modify (or delete) the .bws file.  Thus, when BCS is activated, the deleted Section(s) will still be in the .bws file and be loaded into the server.

    Renaming a game file
    After a game has been created with "Remote scoring" enabled, DO NOT rename the game - either before or after BCS has been started.  If the file is renamed:
  • before BCS has been started - ACBLscore will create a "blank" .bws file.  When BCS is started, there will be no game data to load into the server.  All of the Bridgemates will display "SYSTEM NOT ACTIVATED."
  • after the game has been started and Bridgemates are working properly - ACBLscore will be unable to retrieve names and/or post scores.  BCS will be writing the results into the .bws file with the original name, and ACBLscore will be trying to retrieve information from a non-existent .bws with the new game-file name.

    The "solution" is to rename the game file back to its original name.

  • Editing a previous game
    After a game has been created and before starting the wireless-scoring system with the BMS command, do not go to a different game to make any changes.  With some frequency, after making a change in a previous game and returning to the pending game (using Ctrl-← or →, when the BMS command is executed, ACBLscore will designate the wrong .bws file for use.

    For example:  The evening game has been created – but BMS has not been used.  In ACBLscore, the afternoon game is opened and a change made (such as a score or name correction).  After making the correction, Ctl-→ is used to go back to the evening game.  Then, when BMS is activated, the command line issued by ACBLscore will designate the afternoon’s game file.  Thus, the evening game is being shown in ACBLscore and the afternoon game is opened for wireless scoring.
          Note:  BCS (v2.5.1 & later) displays a note indicating there is data already in the .bws file and "are you sure you want to open this game?"  This should be your altert that something is wrong!

    Using EDMOV during a game
    If EDMOV is used during a game, be sure to post all available scores before making the EDMOV changes.

    Restarting BCS when a game is in progress
    If it is necessary to restart the wireless scoring system, BE SURE to use the BMR command.
    Note:  BCS (v2.5.1 & later) displays a note indicating there is data already in the .bws file and "are you sure you want to open this game?"  This should be your altert that something is wrong!

    Reducing the number of rounds to be played
    If the number of rounds to be played is being reduced, this change must be made before any table has completed what will become the penultimate (next-to-last) round.  If the reduction in rounds is made after one-or-more tables have started the "now" last round, the ACBLscore flag that is set will "reset" any Bridgemates that have already entered scores for what is now the "last" round to the start of the round.  Scores from those tables will have to be re-entered.

    Using Names display at Tournaments
    To display names at the table at Tournaments (using the National ACBL database), the Tournament PLAYERN.DAT database (normally in the C:\ACBLSCOR\PLAYER folder) needs to be transcribed into the special BMPlayerDB.mdb file.  This is done from BCS:  Tools → Options → General → Scoring Program screen:
  • Scoring program in use: = ACBLscore
  • Uncheck "Load player database after BMS command"
  • Click on "Load tournament database."  This will take several minutes to complete; its progress may not display incrementally.
  • BCS creates an 11,xxx KB file (BMPlayerDB.mdb) and places it in the C:\Program Files\Bridgemate Pro folder.
  • During a game, BCS accesses this special file for names to be associated with ACBL player numbers.
  • Use Windows Explorer to verify the BMPlayerDB.mdb file is in the C:\Program Files\Bridgemate Pro folder as an 11,xxx KB file.
  • If a 11,xxx KB BMPlayerDB.mdb file is not in the Bridgemate Pro folder, see "Caution" below.

    Also, verify that the Player names "Settings" is correctly marked to use this special names database file:
  • In BCS:  Tools → Options → Bridgemate → Bridgemate II
  • Click on the "Settings" button in the Player names area.
  • Be sure the "BMPlayerDB.mdb lookup database file" is checked.

    CAUTION:
    Most Windows 7 and Vista computers will create the requested file, but it will not be placed in the Bridgemate Pro folder.  If your PC is optioned to "Show hidden files:"
  • You may be able to find the 11,xxx KB C:\Documents and Settings\Users\(User name)\App Data\Local\Virtual Store\ folder.
  • Alternatively, you may find it in C:\Documents and Settings\Users\(User name)\App Data\Local\Virtual Store\Program Files\ folder as a 11,xxx KB file named "Bridgemate Prodbbk.bws."
  • If either file can be found, manually copy it into the C:\Program Files (x86)\Bridgemate Pro folder.
  • The "Bridgemate Prodbbk.bws" will need to be renamed to BMPlayerDB.mdb"

    An easier option is to use the BCS option: Tools → Options → General → File locations → "Other folder" to specify a useable folder for the BMPlayerDB.mdb file.  C:\ACBLSCOR\PLAYER is suggested.
  • Copy the "seed" 102 KB (or an existing 11,xxx KB) BMPlayerDB.mdb file from the C:\Program Files (x86)\Bridgemate Pro folder into the "new location" folder.
  • Now, you may go to the "Scoring program" tab and click on the "Load tournament database" button.
  • The BMPlayerDB.mdb file will be written into the new location and be useable for player number searchs.

    A third option is to use a Windows XP PC to create the file (or copy it from someone who already has it on a PC) and transfer it to a flash drive; it can then copied into the C:\Program Files (x86)\Bridgemate Pro folder onto your Vista/Windows 7 computer.

    Special note:  On 32-bit machines, the Bridgemate Pro folder will be in the "C:\Program Files" folder.


  • Last Updated July 8, 2012